Frequently Asked Questions
🛒 Ordering & Payments
Q1: How do I place an order?
Simply browse our categories, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your details and complete the payment securely.
Q2: What payment methods do you accept?
Cash on Delivery as this way you can check the product 1st and pay afterwards to ensure full customer satisfaction.
Q3: Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you can contact our support team within 1 day of order placement to store@promaxdxb.com to make changes or cancel. Once shipped, orders cannot be modified or canceled.
🚚 Shipping & Delivery
Q4: Do you offer international shipping?
Currently, we ship to UAE Only. Shipping availability will be confirmed at checkout based on your location.
Q5: How long will it take to receive my order?
Delivery time depends on your location and the product category. Most orders are delivered within 3–7 business days.
Q6: How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real-time.
🔧 Product-Related Questions
Q7: Are your electronics like mobiles, laptops, and wearables covered by warranty?
Yes, most electronics come with manufacturer warranty. The same will be shared upon full payment receiving and can be emailed back to you. For requesting the warranty letter or documents, please email to store@promaxdxb.com
Q8: Are supplements and beauty products safe and authentic?
Absolutely! We source all health and beauty items, including supplements, from trusted and verified suppliers.
🎮 Games, Toys & More
Q9: Are your PS5 games original and region-compatible?
Yes, all our PlayStation 5 games are brand new, sealed, and region-compatible unless otherwise stated.
Q10: Are the toys safe for children?
Yes, all toys are safety-certified and age-appropriate. Product pages include age recommendations and safety information.
💬 Customer Support
Q11: How can I contact your support team?
You can reach us via our Contact Us page, live chat, or email at store@promax-store.com.
Q12: What are your customer service hours?
Our team is available 7 days a week, from 9:00 AM to 6:00 PM (local time).